SERVICE CHARTER

The aim of the Service Charter is to clearly and transparently illustrate the structure of the Casa di Cura Privata Piacenza in the form of a guide to illustrate and help citizens get to know and make services more comprehensible and accessible, their stay more pleasant, their rights more guaranteed, and their duties and behaviour clearer. It is the ideal tool for establishing mutual knowledge and constant dialogue between the healthcare facility and the patient. To view and download the Service Charter of Casa di Cura Privata Piacenza

It is an easy-to-consult tool with the aim of informing our Patients about healthcare services we offer and our desire to guarantee their rights in the provision of all types of services (private or in agreement with the National Health System or major insurance funds). In the Service Charter, in fact, all basic information is provided about the Casa di Cura Piacenza, the services, the services provided to ensure the best levels of care quality: the method of access, the type of outpatient services, the type of admissions, who to contact, the verification mechanisms adopted, the accessory services available. La Servoce Charter of the Casa di Cura Privata Piacenza is the document that testifies to our desire for transparency in the performance of administrative and healthcare acts. The establishment of the Service Charter, therefore, profoundly changes the role of Patients-Clients accessing healthcare facilities: they are no longer considered as ‘passive subjects’, as in the past, but are given the power to control the quality of the services they receive. The main objective is, therefore, to make Patients more and more involved and aware of what happens in healthcare facilities.