The Public Relations Office (URP) is a service of fundamental value as it represents the point of contact between the hospital and the citizen (patient/user) who can turn to it and has the task of ensuring, simplifying, and improving the accessibility and transparency of services.

In line with Legislative Decree 165/2001, the main function of the URP is to listen to people’s needs by collecting observations, suggestions, proposals for improvement, or any service issues reported by users.

At Casa di Cura Piacenza, the Public Relations Office (URP) operates in strong synergy with the Medical Health Directorate and the Quality Directorate of the facility.

The main functions of the URP are:

• informing citizens on how to best utilize the services provided, the locations, and the methods of accessing the services;
• receiving observations, reports, complaints, and suggestions on any service issues, while fully respecting user confidentiality;
• providing clarifications as immediately as possible, especially in the case of procedures involving the acquisition of documentation, for the reports received ensuring a response;
• implementing the principle of transparency of administrative activity, the right of access to documentation, and clear and correct information.
• conducting quality monitoring activities through the administration of satisfaction questionnaires, aimed at optimizing the quality of services.

The user (patient/user) is invited to contact the Public Relations Office if they encounter difficulties, service issues, or if they wish to propose suggestions.

For reports concerning clinical aspects, if the reporter is different from the directly interested person and is not the legally recognized representative (for example, parents of a minor, guardian, curator, support administrator), a written proxy is mandatory.

To contact the Public Relations Office (URP) of Casa di Cura Piacenza to send a report, complaint, or praise, you can fill out the following form https://go.casadicura.pc.it/urp or send an email to urp@casadicura.pc.it

To contact the Public Relations Office (URP) of Casa di Cura Sant’Antonino to send a report, complaint, or praise, you can fill out the following form https://casadicurasantantonino.pc.it/urp or send an email to urp@casadicura.pc.it